Shipping Costs
We improved our shipping rates so that our customers can take advantage of small item orders! Flat rate shipping for all orders regardless of size, weight and destination, see chart below.

Shipping Destinations, Carriers, Methods, Factors
MotleyMutt.com ships to all contiguous states (lower 48) of the U.S., Hawaii and Alaska using the quickest and most affordable ground shipping options available for your order. The provided shipping address must be a valid postal service deliverable address. No additional shipping is charged if your order should ship in multiple parcels.  MotleyMutt.com does not accept overnight or expedited orders. MotleyMutt.com does not to ship to APO/FPO/DPO Boxes.

Shipping and Delivery Timeframes
Most orders ship within 1-3 business days unless otherwise stated on the product page. Orders ship Monday through Friday, excluding holidays. You will receive a shipping notification via e-mail as soon as your order ships. If your order should ship in multiple parcels, we will send an e-mail notification for each parcel.  Delivery times vary between carriers and by destination, however, delivery times are typically 3-7 business days from date of shipment. Your shipment notification e-mail will provide the carrier and parcel tracking information. 

Package Tracking
You may obtain the estimated arrival date and track the delivery of your order directly on our website in the Order Tracking section, by clicking on the tracking link provided to you in your order shipment notification e-mail, by clicking on the tracking link located in your order's  history page, or by emailing us.

* Alaska & Hawaii - We will ship orders to AK and HI when USPS First Class or Priority Mail services can be used and cost to ship does not exceed the amount collected per our table. Upon receipt of order, Alaska & Hawaii residents will be contacted via email for payment of any additional shipping charges, if applicable, before order is shipped. Most 1 or 2 item orders fall within the shipping rates listed.

Non-deliverable, Refused or Unclaimed Orders
If an order is returned, refused or unclaimed by the customer due to customer refusal, negligence, incorrect shipping information or absence we will attempt to contact the customer via email. Customers are responsible for paying additional shipping, handling fees and an $8.00 processing fee to have the order re-shipped. Returned, refused, or unclaimed orders will not be refunded, these orders will be held by MotleyMutt.com until the Customer has provided the corrected shipping information and pays in full the amount due to have the order re-shipped by MotleyMutt.com for a period of no more than 15 days. If returned, refused, or unclaimed orders are  not resolved within this time, MotleyMutt.com will place the ordered items back into stock and offer no refunds, credits, or re-shipping options. If you have an order than requires re-shipping for any of these reasons and have not exceeded the 15 day timeframe, please email us to obtain instructions to make payment. 

Incorrect Items
If we sent you the wrong item (different from what is listed on your packing slip), you do not need to place a new order. We want your MotleyMutt.com experience to be a great one! In case of a MotleyMutt.com packing error, please contact us via e-mail within 24 hours and we will do everything we can to make it right.

Damaged/Defective Merchandise
If damage occurs during delivery, have box and merchandise inspected and documented by the delivering carrier and contact us via e-mail immediately. (Save container with merchandise.) If it is determined that damage occurred as a result of delivery, MotleyMutt.com will immediately ship replacement merchandise to you. We will refund any item we are unable to replace due to items we no longer carry or items that are out of stock.

If product is found to be damaged upon opening it that is not a result of delivery or is found to be defective, you must contact us via e-mail within 24 hours of receipt of the merchandise from the delivering carrier for a Return Merchandise Authorization number and return instructions. Please provide as much detail about the damaged merchandise as possible. Our inspections department will inspect the returned merchandise, if no fraud is detected, we will immediately ship a replacement to you and refund you for the cost of returning the merchandise to us. We will refund any item we are unable to replace due to items we no longer carry or items that are out of stock. Items returned to us found not be damaged or defective as claimed will be returned to you at your expense and an $8.00 processing fee will be charged to you. 

Lost Merchandise
If the delivering carrier fails to deliver your parcel beyond the estimated arrival date, you may contact us via e-mail or contact the carrier directly to attempt retrieval of your merchandise.  If it is determined that the carrier has lost your merchandise, MotleyMutt.com will immediately ship replacement merchandise to you. We will refund any item we are unable to replace due to items we no longer carry or items that are out of stock.

Returns/Exchanges 
Our return and exchange process is simple and fast.  Simply request a Return Merchandise Authorization (RMA) number to get the process started. See details and exceptions below.

Unless otherwise stated on the product's page, blankets and mats are not returnable or exchangeable.  As a courtesy, collars, boots, socks and most apparel items may be exchanged one time for the same item in another size, if available - returns are not accepted.  Bargain Bin and customized items such as custom sized apparel items are not returnable or exchangeable. Our Dacron Rope Dog Leashes, K9 Shower and all manufacturer direct shipments are special order and are not returnable and can be exchanged if defective only, the product page will indicate if an item is shipped direct from manufacturer. 

Look for the Blue Seal!  When the Blue Seal is displayed on a product's page that product is eligible for one complimentary exchange!  When an item qualifies for a complimentary exchange when exchanged for the next size larger or the next size smaller there is never a restocking fee and we'll pay to ship the new size to you. Committing to purchase some products is tougher than others and we understand that. Unfortunately, we cannot reimburse shipping on your original shipment and customers are responsible for the cost to ship their returned merchandise to us so please measure your dog carefully to avoid the unavoidable costly shipping charges.

Returns and exchanges will not be issued without a RMA number.  You must contact us via email within 7 days of your order delivery date to request a Return Merchandise Authorization.  Please provide as much detail to us as possible about the requested return/exchange and include your order number. For exchanges, a new order must be placed within 3 days of your approval for the same item in another available size in order for your returned merchandise to be accepted by our store.  Authorized return merchandise must be received by us within 15 days of your approval. Returned product(s) must be in original unopened and unused condition and in their original packaging. Tags must be attached to any exchanged apparel products. A 15% or $5.00 (whichever is greater) restocking fee will be applied to all returns. A 12% or $3.00 (whichever is greater) restocking fee will be applied to all size exchanges that exceed just one size smaller or one size larger, thank you for your understanding. Shipping costs on returns and exchanges as well as the original shipment are never refundable. Shipping costs are deducted on orders that qualified for free shipping. Customers are responsible for the cost to ship their returned merchandise to us.

Merchandise that is returned to us without approval will be refused and given back to delivering carrier to be shipped back to you at your expense.  We do not maintain records of refused merchandise; please contact your delivering carrier for transit information. Items returned to us not meeting the conditions of your RMA approval will not be accepted by our store and will be shipped back to you. If merchandise received from you has not been accepted by our store, you will be contacted via email with instructions to make payment to have your returned merchandise sent back to you. You will be responsible for the cost to ship the merchandise back to you plus an $8.00 processing fee.

MotleyMutt.com wants you to enjoy shopping with us and enjoy the products you elect to purchase!  We have put all the necessary measures in place to ensure our customers have a great experience shopping with us; however, unless you properly measure your pet, you are likely to be disappointed when you receive your order. We cannot stress it enough, please follow all the measurement recommendations that have been provided by our manufacturers on the product pages before placing your order with our store.