|$ - ||$ 19.99 ||$ 4.98|
|$ 20.00 ||$ 59.99 ||$ 6.48|
|$ 60.00 ||$ 79.99 ||$ 8.34|
|$ 80.00 ||$ 99.99 ||$ 9.89|
|$100.00 ||$ 154.99 ||$ 11.78|
|$155.00||$ 199.99||$ 13.58|
|$200.00|| And Up..||$ 15.57|
Shipping Destinations, Carriers, Methods, Factors
MotleyMutt.com ships to all contiguous states (lower 48) of the U.S., Hawaii and Alaska. The provided shipping address must be a valid postal service deliverable address. No additional shipping is charged if your order should ship in multiple parcels. MotleyMutt.com does not accept overnight or expedited orders. MotleyMutt.com does not to ship to APO/FPO/DPO Boxes. Orders over $200.00 may require a signature, ensure postal address provided for your order will have a signing party available.
Shipping and Delivery Timeframes
Orders typically ship within 1-3 business days unless otherwise stated on the product page with an allowance for additional time during peak and holiday seasons. Orders ship Monday through Friday, excluding holidays. You will receive a shipping notification via e-mail as soon as your order ships. If your order should ship in multiple parcels, we will send an e-mail notification for each parcel. Delivery times vary between carriers and by destination, however, delivery times are typically 3-7 business days from date of shipment. Your shipment notification e-mail will provide the carrier and parcel tracking information.
You may obtain the estimated arrival date and track the delivery of your order directly on our website in the Order Tracking section, by clicking on the tracking link provided to you in your order shipment notification e-mail, by clicking on the tracking link located in your order's history page, or by emailing us.
Non-deliverable, Refused or Unclaimed Orders
If an order is returned, refused or unclaimed by the customer due to customer refusal, negligence, incorrect shipping information or absence we will attempt to contact the customer via email. Customers are responsible for paying additional shipping, handling fees and an $8.00 processing fee to have the order re-shipped. Returned, refused, or unclaimed orders will not be refunded, these orders will be held by MotleyMutt.com until the Customer has provided the corrected shipping information and pays in full the amount due to have the order re-shipped by MotleyMutt.com for a period of no more than 3 business days. If returned, refused, or unclaimed orders are not resolved within this time, MotleyMutt.com will place the ordered items back into stock and refund your payment card the amount of your order less shipping costs, an $8.00 processing fee and a 35% restocking fee. If you have an order than requires re-shipping for any of these reasons and have not exceeded the 3 business day timeframe, please email us to obtain instructions to make payment.
If we sent you the wrong item (different from what is listed on your packing slip), you do not need to place a new order. We want your MotleyMutt.com experience to be a great one! In case of a MotleyMutt.com packing error, please contact us via e-mail within 24 hours and we will do everything we can to make it right.
If damage occurs during delivery, have box and merchandise inspected and documented by the delivering carrier and contact us via e-mail immediately. (Save container with merchandise.) If it is determined that damage occurred as a result of delivery, MotleyMutt.com will immediately ship replacement merchandise to you. We will refund any item we are unable to replace due to items we no longer carry or items that are out of stock.
If product is found to be damaged upon opening it that is not a result of delivery or is found to be defective, you must contact us via e-mail within 24 hours of receipt of the merchandise from the delivering carrier for a Return Merchandise Authorization number and return instructions. Please provide as much detail about the damaged merchandise as possible. Our inspections department will inspect the returned merchandise, if no fraud is detected, we will immediately ship a replacement to you and refund you for the cost of returning the merchandise to us. We will refund any item we are unable to replace due to items we no longer carry or items that are out of stock. Items returned to us found not to be damaged or defective as claimed will be returned to you at your expense and an $15.00 processing fee will be charged to you.
If the delivering carrier fails to deliver your parcel beyond the estimated arrival date, you may contact us via e-mail or contact the carrier directly to attempt retrieval of your merchandise. If it is determined that the carrier has lost your merchandise, MotleyMutt.com will immediately ship replacement merchandise to you. We will refund any item we are unable to replace due to items we no longer carry or items that are out of stock.
Our return/exchange process is simple and fast. Simply request a Return Merchandise Authorization (RMA) number to get the process started. See details and exceptions below.
Blankets, mats and towels are not returnable or exchangeable. As a courtesy, collars, leashes, boots, socks, backpacks and most apparel items may be exchanged one time for the same item in one size larger or one size smaller, if available - returns are not accepted. Unless otherwise stated on the product's page; Bargain Bin, sale items, value packs, pre-orders and customized items such as custom sized apparel items are not returnable or exchangeable. Manufacturer direct shipments are not returnable or exchangeable. The product page will indicate if an item is shipped direct from manufacturer. For sanitary reasons, our Polar Winter Coats, Fleece Neck Warmers, Fleece Warmer Wraps and our LeG Socks are not returnable or exchangeable. Cooling Collars are not exchangeable or returnable.
Returned merchandise will not be accepted without a RMA number. You must contact us via email within 7 days of your order delivery date to request a Return Merchandise Authorization. Please provide as much detail to us as possible about the requested return for exchange and include your order number. To return for exchange, a new order must be placed within 3 days of your approval for the same item in one size larger or one size smaller, if available, in order for your returned merchandise to be accepted by our store. Authorized return merchandise must be received by us within 10 business days of your approval, must be in original new and unused condition and in their original packaging with tags attached. There is a per item handling fee of $3.00 or 10%, whichever is greater. Shipping costs as well as the original shipment are not refundable. Shipping costs are deducted on orders that qualified for free shipping. Customers are responsible for the cost to ship their merchandise to us.
Merchandise that is returned to us without approval or without a valid RMA number on the package will not be accepted by our store. Approved merchandise that is returned to us not meeting the conditions of your RMA approval will not be accepted by our store and will be shipped back to you at your expense and will be charged an $8.00 processing fee. Returned merchandise is typically processed by us within 5-10 business days upon date of receipt of your package.