Hunting Vests, Dog Coats, Dog Sweaters , Dog Boots, Dog Collars, Dog Backpacks, Dog Reflective, Dog Waterproof, Dog Warm Coats

Shipping and Returns

Shipping Costs

From To Cost
$ - $ 15.99 $ 4.99
$ 16.00 $ 29.99 $ 5.79
$ 30.00 $ 45.99 $ 6.98
$ 46.00 $ 59.99 $ 7.95
$ 60.00 $ 79.99 $ 9.98
$ 80.00 $ 99.99 $ 11.89
$100.00 $154.99 $ 13.92
$155.00 $199.99 $ 16.42
$200.00 $249.99 $ 19.98
$250.00 $299.99 $ 24.83
$300.00 $354.99 $ 28.42
$355.00 $399.99 $ 35.78
$400.00 And Up.. $ 44.98

Shipping Destinations, Carriers, Methods, Factors
MotleyMutt.com ships to all contiguous states (lower 48) of the U.S., Hawaii and Alaska. The provided shipping address must be a valid postal service deliverable address. No additional shipping is charged if your order should ship in multiple parcels. MotleyMutt.com does not accept overnight or expedited orders. MotleyMutt.com does not to ship to APO/FPO/DPO Boxes. Orders over $200.00 may require a signature, ensure postal address provided for your order will have a signing party available.

Shipping and Delivery Timeframes
Orders typically ship within 1-3 business days unless otherwise stated on the product page with an allowance for additional time during peak and holiday seasons. Orders ship Monday through Friday, excluding holidays. You will receive a shipping notification via e-mail as soon as your order ships. If your order should ship in multiple parcels, we will send an e-mail notification for each parcel. Delivery times vary between carriers and by destination, however, delivery times are typically 3-7 business days from date of shipment. Your shipment notification e-mail will provide the carrier and parcel tracking information.

Package Tracking

You may obtain the estimated arrival date and track the delivery of your order directly on our website in the "Guest Tracking" section, by clicking on the tracking link provided to you in your order shipment notification e-mail, by clicking on the tracking link located in your order's "Order History", or by emailing us.

Non-deliverable, Refused or Unclaimed Orders
If an order is returned, refused or unclaimed by the customer due to customer refusal, negligence, incorrect shipping information or absence we will attempt to contact the customer via email. Customers are responsible for paying additional shipping, handling fees and an $8.00 processing fee to have the order re-shipped. Returned, refused, or unclaimed orders will not be refunded, these orders will be held by MotleyMutt.com until the Customer has provided the corrected shipping information and pays in full the amount due to have the order re-shipped by MotleyMutt.com for a period of no more than 3 business days. If returned, refused, or unclaimed orders are not resolved within this time, MotleyMutt.com will place the ordered items back into stock and refund your payment card the amount of your order less shipping costs, an $8.00 processing fee and a 35% restocking fee. If you have an order than requires re-shipping for any of these reasons and have not exceeded the 3 business day timeframe, please email us to obtain instructions to make payment.

Incorrect Items
If we sent you the wrong item (different from what is listed on your packing slip), you do not need to place a new order. We want your MotleyMutt.com experience to be a great one! In case of a MotleyMutt.com packing error, please contact us via e-mail within 24 hours and we will do everything we can to make it right.

Damaged/Defective Merchandise
If damage occurs during delivery, have box and merchandise inspected and documented by the delivering carrier and contact us via e-mail immediately. (Save container with merchandise.) If it is determined that damage occurred as a result of delivery, MotleyMutt.com will immediately ship replacement merchandise to you. We will refund any item we are unable to replace due to items we no longer carry or items that are out of stock.

If product is found to be damaged upon opening it that is not a result of delivery or is found to be defective, you must contact us via e-mail within 24 hours of receipt of the merchandise from the delivering carrier for a Return Merchandise Authorization number and return instructions. Please provide as much detail about the damaged merchandise as possible. Our inspections department will inspect the returned merchandise, if no fraud is detected, we will immediately ship a replacement to you and refund you for the cost of returning the merchandise to us. We will refund any item we are unable to replace due to items we no longer carry or items that are out of stock. Items returned to us found not to be damaged or defective as claimed will be returned to you at your expense and an $15.00 processing fee will be charged to you.

Lost Merchandise
If the delivering carrier fails to deliver your parcel beyond the estimated arrival date, you may contact us via e-mail or contact the carrier directly to attempt retrieval of your merchandise. If it is determined that the carrier has lost your merchandise, MotleyMutt.com will immediately ship replacement merchandise to you. We will refund any item we are unable to replace due to items we no longer carry or items that are out of stock.

Returns/Exchanges
Mats and towels are not returnable or exchangeable. As a courtesy, collars, leashes, boots (non fleece), backpacks and many of our apparel items may be exchanged as a courtesy one time for the same item in one size larger or one size smaller, if available - returns are not accepted. Clearance items, bargain bin items, sale items, value packs, pre-orders and customized items such as custom sized apparel items are not returnable or exchangeable. For sanitary reasons, our Cozy Fleece Dog Vests, Dog Tanks & T-Shirts, Polar Winter Coats, Fleece Neck Warmers, Fleece Dog Boots, Socks and our LeG Socks are not returnable or exchangeable. Cooling Collars and Collar Coolers are not exchangeable or returnable.

--> Effective for all orders placed after 12/20/16, ALL Dog Jackets and Coats will not be eligible for exchange or return.  Due to issues with Velcro closures causing damage to garment resulting from improper closure before sending back and large coats being forced into parcels too small to hold them, we can no longer accept Dog Jackets and Coats for our courtesy size exchange. Returns are not accepted.

Returned merchandise will not be accepted without prior approval. You must contact us via email within 3 days of your order delivery date to request a Return Merchandise Authorization. Please provide as much detail to us as possible about the requested return for exchange and include your order number. To return for exchange, a new order must be placed within 3 days of your approval for the same item in one size larger or one size smaller, if available, in order for your returned merchandise to be accepted by our store. Authorized return merchandise must be received by us within 10 business days of your approval, must be in original new and unused condition and in their original packaging with tags attached. There is a per item handling fee of $6.00 or 20%, whichever is greater. Shipping costs as well as the original shipment are not refundable. Shipping costs are deducted on orders that qualified for free shipping. Customers are responsible for the cost to ship their merchandise to us.

--> Effective for all orders placed after 12/20/16, our per item handling fee is reduced to $3.00 or 10%, whichever is greater.

Merchandise that is returned to us without approval will not be accepted by our store. Approved merchandise that is returned to us not meeting the conditions of your RMA approval will not be accepted by our store and will be shipped back to you at your expense and will be charged an $15.00 processing fee. Returned merchandise is typically processed by us within 5-15 business days upon date of receipt of your package.

Cancellations/Non Payment/Disputes:

Payment is due in full at time of order placement. Once an order is processed by us it cannot be cancelled even if it has not yet shipped, this includes both stocking and custom made items. Stocking items are immediately packaged for shipping while custom made items immediately begin the first stage of several stages of production once your order is processed by us. Pre-Ordered items may be cancelled up to 3 days if they have not yet shipped, however, an $8.00 processing fee will be deducted from the refund. The full balance for all orders is due in full at the time of order placement via our online checkout system, for your convenience, our payment merchant accepts and processes your payment on our behalf (See the Placing an Order Section of our website for full detail). Once an order has been processed by us, if for any reason, any or all of funds payable to us for your order at time of checkout are reversed, held or refunded to you without our full consent and permission, the full amount due plus a $35.00 reversal fee and a $15.00 late fee for funds due within the first 30 days of order placement and an $8.00 processing fee will be invoiced via email to be paid immediately upon receipt. For each 15 days thereafter that payment in full is not received a $15.00 late fee and an $8.00 processing fee will be added to the balance due and re-invoiced via email. Should amount invoiced not be paid within a 30 day period all funds due will be turned over to a collection agency and possible legal action taken to secure a judgment against the owing party for the full amounts due. Should any amounts due be turned over to a collection agency and/or legal action taken to secure judgment, any costs and fees associated with doing so will be added to the balance due for a period of up to 10 years. All collection agency activity and secured judgment(s) are reported to credit agencies and may have a negative impact on issued credit ratings/scores of the non paying party.