Return Policy - MotleyMutt.com
Hunting Vests, Dog Coats, Dog Sweaters , Dog Boots, Dog Collars, Dog Backpacks, Dog Reflective, Dog Waterproof, Dog Warm Coats

Return Policy

Returns/Refunds
Due to the nature of our products, returns are not accepted.

Courtesy Size Exchange Product Eligibility:

As a courtesy many of our items may be exchanged one time for the same item in one size larger or one size smaller, if available. Products that are ineligible for our courtesy size exchange are Mats, Towels, Clearance items, bargain bin items, sale items, value packs, pre-orders and customized items such as custom sized apparel items. For sanitary reasons, our Cozy Fleece Dog Vests, Dog Tanks & T-Shirts, Dog Coats & Jackets, Fleece Neck Warmers, Fleece Dog Boots, Socks and our LeG Socks are ineligible. Cooling Collar Bandanas, Cooling Bandanas, Cooling Collars and Collar Coolers are ineligible.

Process:

Returned merchandise will not be accepted without prior approval. You must contact us via email within 3 days of your order delivery date to request a Return Merchandise Authorization. Please provide as much detail to us as possible about the requested return for exchange and include your order number.

To return for exchange, a new order must be placed within 3 days of your approval for the same item in one size larger or one size smaller, if available, in order for your returned merchandise to be accepted by our store. You will pay for new size and shipping at time of checkout. Upon receipt of returned merchandise refunds are typically processed by us within 5-15 business days upon date of receipt of your package. A refund will be made to your payment card used for your order for the amount of the returned for exchange merchanse less any asssociated costs.

Terms:

Authorized return merchandise must be received by us within 10 business days of your approval, must be in original new and unused condition and in their original packaging with tags attached.

Returned merchandise is typically processed by us within 5-15 business days upon date of receipt of your package.

Associated Costs:

There is a per item handling fee of $6.00 or 20%, whichever is greater. Shipping costs as well as the original shipment are not refundable. Shipping costs are deducted on orders that qualified for free shipping. Customers are responsible for the cost to ship their merchandise to us.

Merchandise that is returned to us without approval will not be accepted by our store. Approved merchandise that is returned to us not meeting the conditions of your RMA approval will not be accepted by our store and will be shipped back to you at your expense and will be charged an $15.00 processing fee..

Incorrect Items
If we sent you the wrong item (different from what is listed on your packing slip), you do not need to place a new order. We want your MotleyMutt.com experience to be a great one! In case of a MotleyMutt.com packing error, please contact us via e-mail within 24 hours and we will do everything we can to make it right.

Damaged/Defective Merchandise
If damage occurs during delivery, have box and merchandise inspected and documented by the delivering carrier and contact us via e-mail immediately. (Save container with merchandise.) If it is determined that damage occurred as a result of delivery, MotleyMutt.com will immediately ship replacement merchandise to you. We will refund any item we are unable to replace due to items we no longer carry or items that are out of stock.

If product is found to be damaged upon opening it that is not a result of delivery or is found to be defective, you must contact us via e-mail within 24 hours of receipt of the merchandise from the delivering carrier for a Return Merchandise Authorization number and return instructions. Please provide as much detail about the damaged merchandise as possible. Our inspections department will inspect the returned merchandise, if no fraud is detected, we will immediately ship a replacement to you and refund you for the cost of returning the merchandise to us. We will refund any item we are unable to replace due to items we no longer carry or items that are out of stock. Items returned to us found not to be damaged or defective as claimed will be returned to you at your expense and an $15.00 processing fee will be charged to you.

Cancellations/Non Payment/Disputes:

Payment is due in full at time of order placement. Once an order is processed by us it cannot be cancelled even if it has not yet shipped, this includes both stocking and custom made items. Stocking items are immediately packaged for shipping while custom made items immediately begin the first stage of several stages of production once your order is processed by us. Pre-Ordered items may be cancelled up to 3 days if they have not yet shipped, however, an $8.00 processing fee will be deducted from the refund. The full balance for all orders is due in full at the time of order placement via our online checkout system, for your convenience, our payment merchant accepts and processes your payment on our behalf (See the Placing an Order Section of our website for full detail). Once an order has been processed by us, if for any reason, any or all of funds payable to us for your order at time of checkout are reversed, held or refunded to you without our full consent and permission, the full amount due plus a $35.00 reversal fee and a $15.00 late fee for funds due within the first 30 days of order placement and an $8.00 processing fee will be invoiced via email to be paid immediately upon receipt. For each 15 days thereafter that payment in full is not received a $15.00 late fee and an $8.00 processing fee will be added to the balance due and re-invoiced via email. Should amount invoiced not be paid within a 30 day period all funds due will be turned over to a collection agency and possible legal action taken to secure a judgment against the owing party for the full amounts due. Should any amounts due be turned over to a collection agency and/or legal action taken to secure judgment, any costs and fees associated with doing so will be added to the balance due for a period of up to 10 years. All collection agency activity and secured judgment(s) are reported to credit agencies and may have a negative impact on issued credit ratings/scores of the non paying party.