Shipping Destinations, Carriers, Methods, Factors
MotleyMutt.com ships to all contiguous states (lower 48) of the U.S. While using UPS, we do not ship to Hawaii and Alaska. The provided shipping address must be a valid UPS Ground Service deliverable address. No additional shipping is charged if your order should ship in multiple parcels. MotleyMutt.com does not accept overnight or expedited orders. MotleyMutt.com does not to ship to APO/FPO/DPO/PO Boxes. Orders over $400.00 may require a signature, ensure postal address provided for your order will have a signing party available.
* UNTIL USPS SERVICE LEVELS ARE RESTORED TO PRE-COVID LEVELS, UPS WILL BE USED TO SHIP ALL ORDERS. SHIPPING TO HAWAII, ALASKA, CANADA AND P.O. BOXES IS TEMPORARILY SUSPENDED.
Shipping Costs (UPS GROUND)
|$ -||$ 45.99||$ 8.98|
|$ 46.00||$ 59.99||$ 9.98|
|$ 60.00||$ 74.99||$ 11.98|
|$ 75.00||$ 99.99||$ 12.89|
|$400.00||And Up..||$ 38.38|
Shipping and Delivery Timeframes
Orders typically ship within 2 business days unless otherwise stated on the product page with an allowance for additional time during peak and holiday seasons.
Orders ship Monday through Friday, excluding holidays. You will receive a shipping notification via e-mail as soon as your order ships. If your order should ship in multiple parcels, we will send an e-mail notification for each parcel. UPS delivery times vary, however, delivery transit times are typically 1-5 business days from date of shipment. Your shipment notification e-mail will provide the carrier and parcel tracking information.
You may obtain the estimated arrival date and track the delivery of your order directly on our website in the "Guest Tracking" section, by clicking on the tracking link provided to you in your order shipment notification e-mail, by clicking on the tracking link located in your order's "Order History", or by emailing us.
Non-deliverable, Refused or Unclaimed Orders
If an order is returned, refused or unclaimed by the customer due to customer refusal, negligence, incorrect shipping information or absence, MotleyMutt.com will place the ordered items back into stock and refund your payment card the amount of your order less shipping costs, an $8.00 processing fee and a 35% restocking fee.
If we sent you the wrong item (different from what is listed on your packing slip), you do not need to place a new order. We want your MotleyMutt.com experience to be a great one! In case of a MotleyMutt.com packing error, please contact us via e-mail within 24 hours and we will do everything we can to make it right.
If damage occurs during delivery, have box and merchandise inspected and documented by the delivering carrier and contact us via e-mail immediately. (Save container with merchandise.) If it is determined that damage occurred as a result of delivery, MotleyMutt.com will immediately ship replacement merchandise to you. We will refund any item we are unable to replace due to items we no longer carry or items that are out of stock. If product is found to be damaged upon opening it that is not a result of delivery or is found to be defective, you must contact us via e-mail within 24 hours of receipt of the merchandise from the delivering carrier for a Return Merchandise Authorization number and return instructions. Please provide as much detail about the damaged merchandise as possible. Our inspections department will inspect the returned merchandise, if no fraud is detected, we will immediately ship a replacement to you and refund you for the cost of returning the merchandise to us. We will refund any item we are unable to replace due to items we no longer carry or items that are out of stock. Items returned to us found not to be damaged or defective as claimed will be returned to you at your expense and an $15.00 processing fee will be charged to you.
If the delivering carrier fails to deliver your parcel beyond the estimated arrival date, you may contact us via e-mail or contact the carrier directly to attempt retrieval of your merchandise. If it is determined that the carrier has lost your merchandise, MotleyMutt.com will immediately ship replacement merchandise to you. We will refund any item we are unable to replace due to items we no longer carry or items that are out of stock.